Terms of service

TERMS OF SERVICE

Last updated: September 13, 2026

OVERVIEW

This website is operated by Ellora. Throughout the website, the terms “Ellora,” “we,” “us,” and “our” refer to Ellora.

These Terms of Service (“Terms”) govern your access to and use of ellora-official.com, including all information, features, products, services, and purchases offered through the website.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms, our Refund & Return Policy, Shipping Policy, Privacy Policy, and any other policies posted on the website.

If you do not agree to these Terms, you must not use our website or purchase our products.

  1. ELIGIBILITY

You must be at least the age of majority in your state, province, or jurisdiction to make a purchase, or you must have authorization from a parent or legal guardian.

By placing an order, you represent that the information you provide is accurate, that you are authorized to use the selected payment method, and that your purchase is lawful.

  1. ONLINE STORE TERMS

You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not interfere with the operation, security, performance, or availability of the website. You may not transmit malware, attempt unauthorized access, scrape protected content, or use our website in a manner that violates applicable law or another person’s rights.

A violation of these Terms may result in cancellation of an order, restriction of access, or termination of service where permitted by law.

  1. PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, measurements, colors, materials, images, prices, and availability accurately.

Actual colors and appearance may vary because of lighting, photography, screen settings, device displays, manufacturing processes, and reasonable production variation.

Measurements may vary slightly because of the measuring method or manufacturing process. Customers are responsible for reviewing all product details and available size information before ordering.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time, subject to applicable law.

  1. PRODUCT AVAILABILITY

Products and promotions may be available in limited quantities and may be modified, replaced, restricted, or discontinued without notice.

We reserve the right to limit the sale of products to any person, household, geographic region, or jurisdiction where legally permitted. We may also limit quantities purchased per customer, order, payment method, billing address, or shipping address.

Displaying a product on our website does not guarantee that it will remain available.

  1. PRICES, PROMOTIONS, AND SHIPPING OFFERS

Product prices, discounts, promotional offers, shipping rates, and free-shipping offers may be changed or discontinued at any time.

The price and applicable charges displayed during checkout at the time an order is submitted will generally control that transaction, except in the event of an obvious pricing or technical error.

Promotional codes:

• Must be entered before checkout is completed
• Cannot be applied retroactively
• May be limited by product, date, customer, or order value
• May not be combined unless expressly stated
• Have no cash value
• May be modified or discontinued where permitted by law

  1. BILLING AND PAYMENT

By submitting an order, you authorize Ellora and its payment providers to charge the selected payment method for the complete order total, including applicable product charges, shipping charges, taxes, duties, and other amounts disclosed during checkout.

We may request additional information to verify your identity, payment method, billing information, or order details.

We reserve the right to refuse or cancel an order where we reasonably suspect fraud, unauthorized payment activity, resale activity, policy abuse, a pricing error, inaccurate information, or a violation of these Terms.

If we cancel a paid order, we will issue any refund required by applicable law.

  1. ORDER ACCEPTANCE

An order confirmation only acknowledges that we received your order. It does not constitute final acceptance or guarantee that the order will be fulfilled.

We reserve the right to accept, reject, limit, or cancel an order where permitted by law. An order is generally considered accepted once fulfillment begins or the order is transferred to a shipping carrier.

We may contact you through the information provided at checkout if additional verification or information is required.

  1. ORDER PROCESSING, CANCELLATIONS, AND CHANGES

Orders enter processing shortly after being placed.

Cancellations, address changes, size changes, color changes, variant changes, and other modifications cannot be guaranteed after checkout.

If you notice an error, submit a request immediately through the Contact page in our website menu. We may make a reasonable effort to assist, but an order generally cannot be canceled or modified after processing or fulfillment has begun.

Nothing in this section limits a customer’s cancellation or refund rights when we cannot ship within the promised timeframe or when cancellation is otherwise required by applicable law.

  1. SHIPPING AND DELIVERY

Orders are typically processed within 1–3 business days.

After an order has been processed and shipped, the estimated delivery timeframe is 6–10 business days. This timeframe is an estimate only and is not a guaranteed delivery date.

Delivery may take longer than 10 business days because of carrier congestion, severe weather, transportation interruptions, customs processing, labor disputes, holidays, high order volume, incorrect delivery information, failed delivery attempts, or circumstances outside our reasonable control.

To the fullest extent permitted by applicable law, Ellora is not liable for carrier delays or delivery interruptions occurring after an order has been transferred to the shipping carrier.

If we become unable to ship within the timeframe represented at the time of purchase, we will provide notice and any cancellation or refund options required by applicable law.

Additional shipping terms are contained in our Shipping Policy, which forms part of these Terms.

  1. SHIPPING CHARGES

Any applicable shipping charges are displayed during checkout before payment is completed.

Shipping rates, promotions, and free-shipping offers may be modified or discontinued at any time.

Shipping charges are generally nonrefundable after an order has shipped, except where otherwise required by law or stated in our Refund & Return Policy.

  1. TRACKING INFORMATION

Tracking information will be provided after an order ships.

Customers should allow up to 48 hours for the carrier network to display its first tracking update. Tracking information is provided by the carrier, and Ellora does not control the frequency, timing, or accuracy of carrier updates.

A temporary lack of tracking activity does not necessarily mean that a package has not shipped or is lost.

  1. CUSTOMER-PROVIDED INFORMATION

Customers are responsible for supplying complete and accurate contact, billing, and shipping information.

If a package is delayed, lost, returned, or undeliverable because the customer supplied an incomplete, inaccurate, or outdated address, Ellora will not be responsible for the resulting costs or losses to the fullest extent permitted by law.

The customer may be responsible for carrier return fees, address-correction charges, and reshipment costs.

  1. SEPARATE SHIPMENTS

Products within the same order may be fulfilled separately and arrive in different packages or on different dates.

Customers may receive multiple tracking numbers. No additional shipping charge will be imposed solely because Ellora divides an order into multiple shipments.

  1. INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, brokerage fees, inspections, or other charges imposed by the destination country.

Unless otherwise stated during checkout, the customer is responsible for these charges.

Ellora does not control customs processing and is not responsible for customs-related delays or charges to the fullest extent permitted by law.

  1. RETURNS AND REFUNDS

Return and refund requests are governed by our Refund & Return Policy, which forms part of these Terms.

Customers may submit a return request within 30 days of confirmed delivery. Submitting a request does not guarantee approval.

Except where otherwise required by applicable law, all returns, refunds, partial refunds, replacements, and store credits are subject to Ellora’s review and sole reasonable discretion.

To qualify for return consideration, an item must be unused, unworn, unwashed, unaltered, free from stains, odors, damage, or signs of wear, and returned with its original tags and packaging when applicable.

To qualify for consideration for a full refund, the product package must remain unopened, and the item must remain unused, unworn, unwashed, and in its original condition.

Opening the product package makes the order ineligible for a full refund except where the item is verified as damaged, defective, incorrect, materially misrepresented, or where a full refund is otherwise required by law.

Opened packages may, at Ellora’s sole reasonable discretion, be denied or considered for a partial refund or store credit. No partial refund or store credit is guaranteed.

Customers must obtain authorization through our Contact page before returning an item. Unauthorized returns may be refused.

  1. RETURN SHIPPING

Customers are responsible for return shipping costs unless an item is verified as damaged, defective, or incorrect.

Original shipping charges and return shipping expenses are generally nonrefundable except where otherwise required by law.

Customers should use a trackable return-shipping service. Ellora is not responsible for return packages that are lost, damaged, or not received.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers should inspect their orders promptly after delivery.

Claims concerning damaged, defective, or incorrect items must be submitted through the Contact page in our website menu. The request should include:

• The customer’s full name and order number
• A detailed description of the issue
• Clear photographs showing the product and problem
• A photograph of the shipping label, when requested

We will review the claim and determine the appropriate resolution, which may include a replacement, refund, partial refund, store credit, or another remedy.

Nothing in these Terms limits any remedy required by applicable law.

  1. EXCHANGES

We do not process direct exchanges.

If a return is approved, the customer may complete the authorized return and place a separate order for the preferred product or variant.

Approval of a return, replacement, or other resolution remains subject to our Refund & Return Policy and applicable law.

  1. REFUSED, UNCLAIMED, OR UNDELIVERABLE ORDERS

Customers are responsible for accepting delivery and monitoring the tracking information provided.

If a package is refused, left unclaimed, or returned as undeliverable, any refund or reshipment request will be reviewed after the package is received and inspected.

Where permitted by law, original shipping charges, carrier return fees, handling costs, and reshipment expenses may be deducted from an approved refund or charged before reshipment.

  1. REFUNDS

Approved refunds are issued to the original payment method.

After we confirm that a refund has been issued, customers should allow approximately 5–10 business days for their bank or payment provider to post the funds.

Approval to return a product does not guarantee final refund approval. Returned products remain subject to inspection.

Except where otherwise required by law, Ellora retains sole reasonable discretion over the approval, denial, form, and amount of any refund, partial refund, replacement, or store credit.

  1. FRAUD, POLICY ABUSE, AND PAYMENT DISPUTES

We reserve the right to investigate and deny requests associated with suspected fraud, false claims, altered merchandise, excessive returns, unauthorized payment activity, policy abuse, or other improper conduct, except where prohibited by law.

Customers are encouraged to contact us through our Contact page to seek a resolution before initiating a payment dispute.

Nothing in these Terms restricts any lawful right to dispute a charge. However, Ellora reserves the right to respond to a dispute using applicable order records, checkout information, tracking data, delivery confirmation, customer communications, photographs, and policy acknowledgments.

  1. CUSTOMER COMMUNICATIONS

Customers are responsible for providing accurate contact information and monitoring communications related to their orders.

When you contact us, include your full name, order number, and a clear description of the request.

We generally aim to respond within 24–48 business hours. Response times may be longer during weekends, holidays, product launches, or periods of high demand.

  1. OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our store is hosted by Shopify. We may also use third-party services for payments, fulfillment, shipping, analytics, advertising, attribution, fraud prevention, and customer support.

These services may include Shopify, payment providers, shipping carriers, Meta, and WeTracked.

We do not control third-party platforms and are not responsible for their availability, security, accuracy, conduct, or independent policies. Your use of third-party services may be subject to additional terms.

  1. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for examining or evaluating third-party content, products, services, security, availability, or privacy practices.

Accessing a third-party website is at your own discretion and subject to that party’s terms and policies.

  1. REVIEWS AND USER CONTENT

If you submit a review, photograph, video, comment, suggestion, or other content, you represent that:

• You have the right to submit it
• It does not violate another person’s rights
• It is not unlawful, defamatory, fraudulent, abusive, or misleading
• It does not contain malware or harmful code

Where permitted by law, you grant Ellora a nonexclusive, worldwide, royalty-free, sublicensable license to use, reproduce, edit, publish, translate, distribute, and display submitted content for store, customer-service, advertising, and marketing purposes.

We may remove or decline to publish content that violates these Terms or is otherwise inappropriate.

  1. INTELLECTUAL PROPERTY

The website and its original branding, text, layout, graphics, and other original content are owned by or licensed to Ellora and are protected by applicable intellectual-property laws.

You may not copy, reproduce, republish, distribute, modify, sell, scrape, exploit, or create derivative works from protected website content without authorization.

Third-party names, trademarks, photographs, artwork, and other intellectual property remain the property of their respective owners. References to third parties do not necessarily imply sponsorship, endorsement, affiliation, or authorization.

  1. PERSONAL INFORMATION

Our collection, use, retention, and disclosure of personal information are governed by our Privacy Policy.

By using our website, you acknowledge the data practices described in that policy.

  1. PROHIBITED USES

You may not use the website or its content to:

• Violate any law or regulation
• Infringe another person’s rights
• Submit false, fraudulent, or misleading information
• Engage in payment fraud or return abuse
• Transmit malware, viruses, or harmful code
• Attempt unauthorized access to accounts, systems, or data
• Scrape or reproduce protected content without authorization
• Interfere with website security, operation, or performance
• Harass, threaten, abuse, or discriminate against others
• Collect personal information about others without authorization
• Circumvent security or access-control measures

  1. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the website and services are provided on an “as available” and “as is” basis.

We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

Products remain subject to their express product descriptions and any warranties or consumer rights that cannot legally be excluded.

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply to you.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Ellora and its service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from the website, products, services, shipping delays, third-party conduct, or these Terms.

Where liability cannot legally be excluded, Ellora’s liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

  1. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Ellora and its service providers from third-party claims, liabilities, damages, and reasonable costs arising from:

• Your unlawful or unauthorized use of the website
• Your violation of these Terms
• Your violation of applicable law
• Your infringement of another person’s rights
• Content you submit through the website

  1. FORCE MAJEURE

To the fullest extent permitted by law, Ellora will not be liable for delays or failures caused by events outside our reasonable control.

These events may include natural disasters, severe weather, public-health emergencies, war, civil unrest, government actions, customs restrictions, transportation interruptions, carrier disruptions, labor disputes, supply-chain interruptions, utility failures, internet outages, or failures of third-party service providers.

This section does not remove any customer right or remedy that cannot legally be waived.

  1. SEVERABILITY

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

  1. NO WAIVER

Our failure to exercise or enforce any right or provision does not constitute a waiver of that right or provision.

  1. TERMINATION

We may suspend or terminate access to the website if a user violates these Terms, misuses our services, engages in fraud, or creates a security or legal risk.

Rights, obligations, and liabilities arising before termination will survive where appropriate.

  1. ENTIRE AGREEMENT

These Terms, together with our Refund & Return Policy, Shipping Policy, Privacy Policy, and other policies posted on the website, constitute the entire agreement between you and Ellora concerning your use of the website and purchases from us.

If these Terms conflict with a more specific store policy, the more specific policy will control with respect to its subject matter, except where applicable law requires otherwise.

  1. GOVERNING LAW

These Terms are governed by the applicable laws of the State of Ohio and the United States, without regard to conflict-of-law principles.

Mandatory consumer protections in the customer’s jurisdiction will continue to apply where they cannot legally be waived.

  1. CHANGES TO THESE TERMS

We may revise these Terms to reflect changes to our products, services, practices, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Changes apply prospectively from the date they are posted unless otherwise required by law.

  1. CONTACT

Questions, concerns, return requests, shipping inquiries, and other support requests must be submitted through the Contact page available in our website menu at ellora-official.com.

Include your full name, order number when applicable, and a clear description of your request.

Please allow 24–48 business hours for a response.