Shipping policy
SHIPPING POLICY
Last updated: September 13, 2026
Please review this Shipping Policy before placing your order. By completing a purchase from Ellora, you acknowledge and accept the processing procedures, estimated delivery windows, and possible delays described below.
ORDER PROCESSING
Orders are typically processed within 1–3 business days.
Processing time is separate from delivery time. Orders placed on weekends or holidays generally begin processing on the next business day.
Processing may require additional time during product launches, holidays, periods of high demand, inventory shortages, payment reviews, address-verification issues, or other circumstances outside our reasonable control.
ESTIMATED DELIVERY
After an order has been processed and shipped, the estimated delivery timeframe is 6–10 business days.
This timeframe is an estimate only and is not a guaranteed delivery date. Delivery may take longer than 10 business days due to carrier congestion, severe weather, transportation disruptions, customs processing, labor interruptions, holidays, high order volume, incorrect delivery information, failed delivery attempts, or other events outside Ellora’s reasonable control.
To the fullest extent permitted by applicable law, Ellora is not liable for carrier delays or delivery interruptions occurring after an order has been transferred to the shipping carrier.
Nothing in this policy limits any right or remedy available to a customer under applicable law. If we become unable to ship an order within the timeframe represented at the time of purchase, we will provide notice and any options required by applicable law.
SHIPPING COSTS
Any applicable shipping charges are displayed during checkout before payment is completed. Shipping rates, promotions, and free-shipping offers may be changed or discontinued at any time.
Shipping charges are generally nonrefundable once an order has shipped, except where otherwise required by law or stated in our Refund & Return Policy.
ORDER TRACKING
A shipping confirmation containing tracking information will be provided once your order is on the way.
Please allow up to 48 hours for the carrier network to display its first tracking update. A lack of immediate tracking activity does not necessarily mean that the package has not shipped.
Tracking information is supplied by the applicable carrier. Ellora does not control the frequency, timing, or accuracy of carrier tracking updates.
ADDRESS ACCURACY
Customers are solely responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately through the Contact page in our website menu. We will make a reasonable effort to update the order, but changes cannot be guaranteed once processing or fulfillment has begun.
To the fullest extent permitted by law, Ellora is not responsible for delays, failed deliveries, lost packages, reshipment costs, or additional carrier charges resulting from an incomplete, inaccurate, or outdated address supplied by the customer.
If an order must be reshipped because the customer provided incorrect delivery information, the customer may be responsible for additional shipping charges.
DELIVERY DELAYS
Delivery estimates may be extended when circumstances outside our reasonable control affect the shipping network.
Such circumstances may include, without limitation:
• Carrier congestion or operational delays
• Severe weather or natural disasters
• Customs inspections or border delays
• Transportation or supply-chain disruptions
• Labor disputes or service interruptions
• Government action or regulatory restrictions
• Public-health emergencies
• Civil unrest, conflict, or other force-majeure events
• Incomplete addresses or failed delivery attempts
• Unusually high order volume
Ellora will make reasonable efforts to assist with delayed shipments. However, we cannot control or guarantee a carrier’s delivery schedule after the package has entered the carrier network.
A delivery occurring outside the estimated 6–10-business-day window does not, by itself, establish that an order is lost or entitle the customer to an automatic refund. Any refund, replacement, or other resolution will be determined under our Refund & Return Policy and applicable law.
DELIVERY ISSUES
If tracking shows that your package was delivered but you cannot locate it:
-
Check around the delivery location and with other household members.
-
Ask nearby neighbors, building management, or front-desk personnel.
-
Allow 24–48 hours, as some carriers mark packages delivered shortly before arrival.
-
Contact the carrier directly using the tracking number.
-
Contact us through our Contact page if the package still cannot be located.
If tracking has not updated for an unusual amount of time, contact us through the Contact page in our website menu and include your full name and order number.
Packages are not considered lost solely because tracking has paused or delivery has exceeded the estimated timeframe. Lost-package determinations may be subject to the carrier’s investigation and procedures.
INTERNATIONAL ORDERS
International delivery may take longer than the standard estimated timeframe because of customs clearance, local carrier processing, or destination-country requirements.
International customers are responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country unless otherwise stated during checkout.
Ellora does not control customs processing and is not responsible for customs-related delays or charges to the fullest extent permitted by law.
SEPARATE SHIPMENTS
Orders containing multiple products may arrive in separate packages and on different dates. If this occurs, you may receive more than one tracking number.
You will not be charged additional shipping fees solely because Ellora divides an order into multiple shipments.
REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES
Customers are responsible for accepting delivery and monitoring the provided tracking information.
If a package is refused, left unclaimed, or returned as undeliverable, any refund or reshipment request will be reviewed after the package is returned and inspected.
Where permitted by law, original shipping charges, carrier return fees, and reshipment expenses may be deducted from any approved refund or charged before reshipment.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Ellora will not be liable for indirect, incidental, special, punitive, or consequential losses arising from shipping or delivery delays caused by third-party carriers or circumstances outside our reasonable control.
Ellora’s responsibility for a verified lost or undelivered order will not exceed the remedies required by applicable law or otherwise approved under our Refund & Return Policy.
CONTACT
For shipping assistance, use the Contact page available in our website menu.
Include your full name, order number, and a clear description of the issue. Please allow 24–48 business hours for a response.