Contact information

CONTACT INFORMATION

For questions about your order, shipping, returns, or products, please contact Ellora at contact.ellorasupport@gmail.com.

Include your order number, the email address used at checkout, and a brief description of your inquiry. For damaged or incorrect items, please include clear photos.

We aim to respond within 24–48 hours, but this is an estimate and not a guaranteed response time. Responses may take longer during weekends, holidays, or periods of high inquiry volume.

Submitting an inquiry does not automatically authorize a cancellation, return, exchange, or refund. Requests are handled according to our applicable store policies and your statutory consumer rights. Please obtain return instructions from our support team before shipping any item back.