Refund policy
REFUND & RETURN POLICY
Last updated: September 13, 2026
Please review this policy carefully before placing your order. Except where otherwise required by applicable law, all returns, refunds, replacements, and store credits are subject to review and approval at Ellora’s sole reasonable discretion.
30-DAY RETURN REQUEST WINDOW
You may submit a return request within 30 days of confirmed delivery. Submitting a request does not guarantee that the return or refund will be approved.
To qualify for consideration, the item must be:
• Unused, unworn, and unwashed
• In its original condition
• Free from stains, odors, damage, alterations, or signs of wear
• Returned with its original packaging and tags, when applicable
• Accompanied by valid proof of purchase
Ellora reserves the right to deny any return or refund request that does not satisfy this policy, except where otherwise required by law.
FULL-REFUND ELIGIBILITY
To qualify for consideration for a full refund, the product package must remain unopened, and the item must be unused, unworn, unwashed, and in its original condition.
Opening the product package makes the order ineligible for a full refund, except where the item is verified as damaged, defective, incorrect, or where a full refund is otherwise required by applicable law.
Opened packages may, at Ellora’s sole reasonable discretion, be denied or considered for a partial refund or store credit. No partial refund or store credit is guaranteed.
STARTING A RETURN
Before returning an item, contact us through the Contact page in our website menu. Include your full name, order number, reason for the return, and any requested photographs.
Do not send an item back until your return has been approved and return instructions have been provided.
Unauthorized returns may be refused and may not qualify for a refund. Approval to send an item back does not guarantee final refund approval. Returned items remain subject to inspection after receipt.
Customers are responsible for return shipping costs unless the item is verified as damaged, defective, or incorrect. We strongly recommend using a trackable shipping service. Ellora is not responsible for return packages lost or damaged in transit.
Original shipping charges are nonrefundable except where otherwise required by law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us through the Contact page in our website menu.
Please include:
• Your full name and order number
• A detailed description of the issue
• Clear photographs showing the item and the problem
• A photograph of the shipping label, when requested
We will review the claim and determine the appropriate resolution, which may include a replacement, refund, partial refund, or store credit.
Customers will not be responsible for return shipping on items verified as damaged, defective, or incorrect. Nothing in this section limits any remedy required by applicable law.
NONRETURNABLE ITEMS
The following items are not eligible for return or refund except where otherwise required by law:
• Items that have been worn, washed, used, altered, or damaged after delivery
• Opened product packages
• Items missing their original tags or packaging
• Gift cards
• Personalized or custom-made products
• Personal-care, intimate, or hygiene-sensitive products
• Items marked “Final Sale”
Contact us through our Contact page before purchasing if you have questions about whether a particular item is returnable.
CANCELLATIONS AND ORDER CHANGES
Orders enter processing shortly after they are placed. Cancellations, address changes, size changes, color changes, and other order modifications are not guaranteed after checkout.
If you notice an error, contact us through our Contact page immediately. We may attempt to help, but an order generally cannot be canceled or modified once processing or fulfillment has begun.
Nothing in this section limits cancellation or refund rights that apply when an order cannot be shipped within the promised timeframe or when otherwise required by law.
EXCHANGES
We do not process direct exchanges.
If Ellora approves your item for return, you may complete the authorized return and place a separate order for your preferred item. Approval of a return or replacement remains subject to this policy and applicable law.
FINAL SALE & RETURNS
Items purchased at a sale or discounted price are final sale and are not eligible for change-of-mind returns, exchanges, or refunds. All authorized returns must be shipped to the designated return facility provided by our supplier or fulfillment team. Customers must contact Ellora for return authorization and the correct return address before shipping any item. For change-of-mind returns approved as an exception, customers are responsible for return shipping costs, which may include international shipping, unless Ellora agrees otherwise in writing. This policy does not limit customers’ statutory rights concerning defective, incorrect, or misdescribed goods.
REFUND REVIEW
After receiving a return, we will inspect the item and determine whether a refund, partial refund, store credit, replacement, or denial is appropriate.
Except where otherwise required by law, Ellora retains sole reasonable discretion over the approval and amount of any refund.
If approved, a refund will be issued to the original payment method. Please allow approximately 5–10 business days after approval for your bank or payment provider to post the funds.
Original shipping charges and return shipping expenses are nonrefundable unless the item was verified as damaged, defective, or incorrect, or a refund of those charges is required by law.
If more than 15 business days have passed since we confirmed that a refund was issued, contact us through the Contact page in our website menu.
REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate delivery address.
If a package is refused, left unclaimed, or returned because the customer supplied an incomplete or incorrect address, refund eligibility will be determined after the package is received and inspected.
Where permitted by law, original shipping charges, carrier return fees, and other costs incurred as a result may be deducted from any approved refund.
ABUSE AND FRAUD
Ellora reserves the right to deny return or refund requests associated with suspected fraud, policy abuse, excessive returns, altered merchandise, false claims, or other improper activity, except where otherwise prohibited by law.
CONTACT
For return or refund assistance, use the Contact page available in our website menu.
Include your full name, order number, and a clear description of your request. Please allow 24–48 business hours for a response.